Effective date: 19th December, 2025

Unfolded ("we", "us" or "our") is committed to protecting your privacy and handling your personal information in a transparent and secure way. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, make an enquiry, engage our services, or interact with us online.

This policy has been prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

We may collect personal information that is reasonably necessary for our business activities, including but not limited to:

Name
Email address
Phone number
Address or suburb
Information about your project (such as renovation, new build or styling needs)
Any other information you choose to provide via forms, email or direct contact

We may also collect non-identifying information such as:

IP address
Browser type
Pages visited and time spent on our website

This information is collected through website forms, email correspondence, cookies, analytics tools, and advertising platforms such as Meta (Facebook and Instagram).

2. How We Use Your Information

We collect and use personal information for purposes including:

Providing you with requested resources, guides or information
Responding to enquiries or requests
Delivering our interior design services
Sending relevant communications, updates or insights (where consent has been given)
Improving our website, services and user experience
Marketing and advertising (including remarketing and audience targeting)
Complying with legal and regulatory obligations

You may unsubscribe from marketing communications at any time using the link provided in our emails.

3. Disclosure of Personal Information

We may disclose your personal information to trusted third parties where necessary to operate our business, including:

Website hosting and analytics providers
Email marketing and CRM platforms
Advertising platforms (such as Meta and Google)
Professional advisers (such as accountants or legal advisers)

We do not sell or rent your personal information to third parties.

Some third-party providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with Australian privacy standards.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and support marketing and advertising activities.

You can choose to disable cookies through your browser settings, however this may affect website functionality.

5. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Access and Correction

You may request access to the personal information we hold about you, or request corrections if you believe it is inaccurate, incomplete or out of date.

To do so, please contact us using the details below.

7. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The updated version will be published on our website with a revised effective date.

10. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact:

Unfolded
Email: hello@unfolded.com.au
Website: www.unfolded.com.au

This Privacy Policy is general in nature and intended to provide transparency around how Unfolded handles personal information. It does not constitute legal advice.